Last updated: September 2025

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At PORTA, we strive to deliver high-quality VR and AI-powered experiences designed to enhance wellness, focus, and personal growth. Our goal is to ensure that every client feels satisfied with their booking and receives meaningful value from our services. While we are confident in the quality of our offerings, we also recognize that situations may arise where a refund request is necessary. This Refund Policy outlines the conditions under which refunds may be requested, processed, and issued. By booking with PORTA, you agree to the terms described in this policy.

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1. General Principles

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Refunds are considered on a case-by-case basis and are designed to balance fairness for our clients with the operational needs of PORTA. Because our services involve live or scheduled VR/AI sessions and workshops, significant preparation, staffing, and resource allocation go into each booking. For this reason, refunds are not guaranteed in all circumstances but will be provided in alignment with the terms outlined below.

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2. Eligibility for Refunds

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Refund requests are only accepted under the following conditions:

• Cancellation by the client: If a booking is canceled within 24 hours of purchase and at least 48 hours before the scheduled session, a full refund will be issued.

• Cancellation close to the session: If canceled less than 48 hours before the scheduled session, only a partial refund (50%) may be granted.

• Non-attendance: Clients who fail to attend their session without prior notice (“no-shows”) are not eligible for refunds.

• Cancellation by PORTA: In the unlikely event that PORTA cancels a service or is unable to deliver the booked session due to technical or operational reasons, clients will be entitled to a full refund or the option to reschedule at no extra cost.

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3. Refund Method and Processing Time

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Approved refunds will be issued using the original payment method provided at the time of booking. Depending on your bank or payment provider, it may take between 7–14 business days for the refund to appear in your account. PORTA is not responsible for delays caused by third-party payment processors, but we will provide confirmation once your refund has been processed.

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4. Non-Refundable Services

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Certain offerings are strictly non-refundable due to the nature of the service:

• Digital products, downloadable materials, or VR content made available immediately after purchase.

• Completed sessions, workshops, or experiences that have already taken place.

• Packages or memberships that have already been partially used.

By booking these services, you acknowledge that no refund will be issued once delivery has begun or access has been granted.

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5. Modifications and Rescheduling

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Instead of requesting a refund, clients may choose to reschedule their booking. Requests to reschedule must be made at least 24 hours before the session to avoid penalties. Rescheduling is subject to availability, and PORTA will make every effort to accommodate new time slots.

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6. Exceptional Circumstances

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We understand that emergencies or unforeseen events may occur. In cases such as medical emergencies or technical issues beyond the client’s control, PORTA may, at its sole discretion, approve a full or partial refund, even if the standard eligibility conditions are not met. Supporting documentation may be requested to process these exceptions.

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7. Contact Us

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If you wish to request a refund or have any questions regarding this policy, please contact our support team:

📌 PORTA
📞 +971 552308778
📧 hello@useporta.com
🌍 Dubai, United Arab Emirates

Our team will review your request promptly and provide guidance on next steps.